Who We Serve

JPay serves millions of incarcerated individuals, their loved ones, parolees and probationers, as well as returning citizens through continuous corrections technology innovation – simplifying, supporting, and connecting.

What We Do 

JPay designs, builds and deploys its technology to prisons and jails across the country, establishing correspondence to help educate and rehabilitate offenders. Serving more than 1.9 million offenders in 34 states, JPay makes the corrections process more convenient for offenders and their loved ones, while modernizing processes and increasing intelligence capabilities for corrections facilities. Products include money transfer services, email and video communications, tablets, education, games, music and more.

Why We Are Here 

More than a company, JPay is a community that prides itself on honest work and exceptional customer service. Available in 32 states and thousands of correctional facilities and prisons, our products and services are helping to change lives, connect loved ones, and inspire positive change throughout the corrections community. As such, JPay is a proud supporter of organizations like  Sesame Street’s Little Children, Big Challenges: Incarceration Program, Creative Corrections Education Foundation (CCEF), 1HeartArt, Defy Ventures and more.

Learn more about how JPay can be there for you!


  1. Editor
    January 16, 2015

    Hi Brittany,

    Currently, facilities in the state of Texas do not have access to email electronically. Your loved one will receive a print out of your email and will have to respond via USPS. Please let us know if you have any other questions. Have a great day!

  2. Editor
    January 15, 2015

    Hola Berenice,

    Por favor llame a nuestro servicio al cliente al 800-574-5729 y ellos serán capaces de ayudarle. Que tengas un gran día!

  3. brittany
    January 15, 2015

    I was wondering if you could inform me about Walker Sayle Unit in Breckenridge Tx. Do you know if the inmates there are able to use Jpay to respond, or if they have to respond by snail mail. thanks!

  4. Berenice
    January 15, 2015

    Favor mi cuenta esta bloqueada y necesito enviar un giro urgente por

  5. Editor
    January 13, 2015

    Hi Brittany,

    Your loved one has access to any emails on his account via the JPay kiosks located inside his housing unit. Please let us know if you have any other questions. Have a great day!

  6. Editor
    January 13, 2015

    Hi Brian,

    The “Email” section is removed from your account when your loved one does not have access to our email services at their facility. This can be due to a system maintenance, email restriction, or if your loved one being transferred. The email section of your account will appear once your loved one regains access to our services. Please let us know if you have any other questions. Have a great day!

  7. Editor
    January 12, 2015

    Hi Robyn,

    Your funds will be transferred to your loved one’s new location along with any personal items. Please let us know if you have any other questions. Have a great day!

  8. Robyn Salinas
    January 11, 2015

    If I sent money to an inmate using jpay and they were moved in the process and I didnt know do they still receive they money

  9. Brittany Gillespie
    January 11, 2015

    If your writing emails on the pay back n forth n then you get off of his jpay, Will the emails you sent to him stay on his jpay ? Can he still read n see all of them?

  10. Brian Howard
    January 11, 2015

    I am having problems retrieving my emails. I already have an account, the website isn’t giving me the email option. Could it possibly be because the inmate has been transferred to a different facility?

  11. Editor
    January 7, 2015

    Hi Melissa,

    We’re glad to hear you were able to purchase stamps. Please be aware picture attachments are not available in every state. If picture attachments are available at your loved one’s facility, you will see “Attach Image” directly below “My Account” when composing an email. Please let us know if you have any other questions. Have a great day!

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