Who We Serve

JPay serves millions of incarcerated individuals, their loved ones, parolees and probationers, as well as returning citizens through continuous corrections technology innovation – simplifying, supporting, and connecting.

What We Do 

Over the past 12 years, JPay has become the most trusted source in corrections for Money Transfer, Email, Video Vistation, VideoGram, JP4 Tablet, eBooks, Music, Parole & Probation Payments, Release Cards, the Mobile App for iOS and Android devices, and more.

Why We Are Here 

More than a company, JPay is a community that prides itself on honest work and exceptional customer service. Available in 32 states and thousands of correctional facilities and prisons, our products and services are helping to change lives, connect loved ones, and inspire positive change throughout the corrections community. As such, JPay is a proud supporter of organizations like  Sesame Street’s Little Children, Big Challenges: Incarceration Program, Creative Corrections Education Foundation (CCEF), 1HeartArt, Defy Ventures and more.

Learn more about how JPay can be there for you!


  1. brazil soccer team
    December 11, 2014

    Thankfulness to my father who told me about this webpage,
    this website is really awesome.

  2. Editor
    May 23, 2013

    Hi Janie,

    You can see the fees for sending money here – just find your loved one’s facility, and the rates will be displayed on the left side of the screen.

    Regarding your other question about trust account balance – in many states, released offenders are issued a JPay Release Card with their remaining funds loaded onto it. They can use that card for purchases or at an ATM.

    Hope this helps,

  3. Janie
    May 21, 2013

    I would also like to know what the fee for sending money is. This will determine if I want to do one lump sum or have a reoccuring deposit…Thanks

  4. Janie
    May 21, 2013

    If we put money into an account and there is a balance stilling in the account at the time of his release, who gets the balance?

    Thank you

  5. Editor
    May 2, 2013

    Hi Jessica,

    You can reach our customer service department by email here: Hope this helps!


  6. jessica harder
    May 1, 2013

    I need to know how to contact jpay with user questions. My emails and phone time does not seem to be going through although they charged my account for all. there is no email or phone #.

  7. Gingin
    March 9, 2013

    Ok doubt people read this hope it helps. Ive put money in kiosk machines at all the facilities alsmost where my family member has been. J-pay is best way to go for all things considered. The inmates can recieve emails even if they cant send them so use it on here. And money to put in commisary is cheaper here. I spoke to a Jpay person about being able to send other items they are in contract for that soon just keep posting how much you Love them!!!! And use Jpay. I found Icareby Aramark has ititms you can send your loved ones too just search for your members prison or detention center on diffrent sights to see which ones you can send them items on… Bye for now….Gin

  8. Debi Sappenfield
    February 18, 2013

    I think you guys at jpay are the greatest. I don’t have transportation to get around & getting out to buy letter writing stuff (paper, envelopes & stamps) my oldest son who is in Wesstville Prison in Indiana gets to hear from me much more often plus I can now send him $ without worrying about it getting lost or whatever. My youngest son is in Muskogee County Prison in GA sure do wish you all worked things out in that prison cos that would be just too kool. AND pls try to get that mp3 player in westville cos my son doesn’t get out til 2020 I am sure he would love one.THANK YOU, THANK YOU, THANK YOU!!!!!!!!!!

  9. Nancy Copeland
    January 13, 2013

    Oh and if the person working/selling the phone cards, etc is off for a couple of weeks too bad. They have a machine you can add money for the inmates it is like $8.95. charge. I do not understand how they get by with it! Well just staying jpay, get a contract your so much better..sorry you are 99% better. They need to watch it you know the root to all evil? GREED

  10. Nancy Copeland
    January 13, 2013

    I think jpay needs to contract with Franklin County Missouri Jail, in Union, Missouri. For what people are having to pay there is a crime. $4.05 for the first minute. I work in the system and I was shocked when I seen how they did things. Talk about kicking people when their down, the FAMILY AND LOVED ONES.

  11. Sharon Morgan
    January 9, 2013

    When will the JP3 and JP4 be available for purchase at Pulaski State Prision in Hawkinsville, GA?

  12. brandy sucanick
    October 12, 2012

    i need help i want to get my brother a food box but where do i get one at.. thank you

  13. robert
    July 7, 2012

    well 3 times a charm, im told ,hahah cant seem to send money to bro,card good just put money on it, well lets see if third time works,,,got my fingers crossed haha!~!

  14. pissed off mom
    June 22, 2012

    my son is in michigan doc corintine, he owes money for court cost and victim fund. i put 10 dollars in his acct for fathers day and they took half of it for his court cost. dont they think him doing time is enough.

  15. Editor
    May 29, 2012

    Hi Sheila,

    Unfortunately, email and video visitation are not yet available at that facility. Generally, if you don;t see a service available when you log in, it’s because the faciltiy doesn’t offer that service. But we’re constantly working on expanding our offerings, and getting email and video visits in more faciltiies.

    Hope this helps,

  16. sheila
    May 27, 2012

    trying to figure out if washington county maryland jail on Western MD Pkwy has HOME video visitation and email. Please help. Can only find the “send money”.

  17. Editor
    February 29, 2012

    Hi Christi,
    Whether an inmate can respond via email is something that’s determined by their facility. You can find more information on your loved one’s facility here: Hope this helps!

  18. Christi
    February 28, 2012

    I wanted to know when will the inmates be able to email their families back. I have been sending letters and getting no response. Thanks

  19. Editor
    February 24, 2012

    Hi Laura,

    Rates for sending money vary from facility to facility. You can search for your inmate’s location here, and once you click on their facility’s link, you’ll see “Send Money” and “Rates” on the left side of the page.

    Hope this helps!


  20. Laura Lopez
    February 23, 2012

    I need to know charges of how much is charged to send $ to our inmate? I want to send $300.00 how much will they charge me?

  21. Editor
    February 13, 2012

    Hi Jane,

    He’ll be notified that he has an email according to the facility’s policies and timetable. As for other information, this link might help.


  22. Jane
    February 12, 2012

    Will he be notified that he has an email right away? He doesnt have an account yet how does that work?? My brother was just transferred to camp hill in PA and he has yet to call us so we need to find out some info so i wanted to know if he will get this?

  23. Jassy
    January 26, 2012

    This is one of ur females writing to you @ Jespter Unit 3. Am I the Only Female that’s writing you or is it Somebody else? To my One and only Love David Lee Manning.

  24. Jassy
    January 26, 2012

    This is to my Boo David L. manning from Jespter Unit 3 I love u with all my Heart and can’t wait until we can be together.

  25. Editor
    December 27, 2011

    Hi Chris,

    No, nothing changed over the holidays. Are you still having trouble? You can always reach out to our customer service department using the contact form found here.


  26. Chris
    December 27, 2011

    Did something change over Christmas? I can’t figure out how to navigate to the mail page anymore.

  27. Editor
    November 10, 2011

    Hi Kathy,

    JPay does serve some federal prisons as well as state and county facilities. Unfortunately, we do not serve Marianna Federal Prison (yet!). You can see which faciities and DOCs are served by JPay here.


  28. Kathy
    November 8, 2011

    Can someone tell me if the Marianna Federal Prison uses JPAY? I had trouble finding the website and nothing comes up, so I just wondered if JPAY is only a state prison thing? Thanks.

  29. Editor
    October 13, 2011

    Hi Jasmine,

    Not all faciities offer Video Visitation. You can check here to see if that service is available where your loved one is incarcerated. If it is available and you’re still having difficulty, try sending our customer service staff an email using the form found here.

    Hope this helps,

  30. Jasmine
    October 12, 2011

    How do I set up the video visitation? Every time I click on video visits it brings me back to the home page. Where do I go from there?

  31. sgarcia
    October 6, 2011

    I’m intrested in this video visitation for our entire is it done,the cost and what it takes Please and Thank you sorry for the spelling!!

  32. Editor
    October 4, 2011

    Hi Ivory,

    You can start by visiting and setting up an account. The registration process takes just a few minutes.


  33. ivory moore
    October 3, 2011

    i want to start mailing letters and putting money on inmates accounts today how to i do it?

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